"Administrative inefficiency at ENT out-patients"

The ENT department is inefficient.

I have been to the ENT Out-patients about 4 times per year for 4 years. On each occasion, it is running late, by between 30 and 90 minutes.

A recent visit was representative =

After waiting one hour, I asked the receptionist for information. She told me she did not know the current details, but this doctor always had to respond to A&E calls, and was always delayed. In other words. this delay to out-patients was well known, but no remedial action had ever been taken. After 90 minutes wait the doctor was available.

In the same waiting room were 2 separate patients. Each had gone deaf in one ear a few weeks ago, and were not being treated (medically) correctly. The first had received my appointment letter, 2 days earlier. The day on which I had received a phone call telling me that my appointment (which I knew nothing of) had been delayed to today. This patient had received no treatment since going deaf. The second patient was more active, but had not received the correct medication, despite chasing the NHS for a few weeks.

I am a regular customer and know that the RBH is significantly more inefficient in its out-patient services than the other local hospitals