"Recent procedure and overnight stay"

About: University Hospital Monklands / Urology (Ward 6) University Hospital Monklands Urology (Ward 6) ML6 0JS

Posted by Oakseybhoy (as a service user), 5 years ago

I was very nervous before I went to Monklands. I arrived on a friday morning in the assessment unit before you go through and wait it the recovery suite. Anne the sister made me feel so welcome, she was fantastic, informative and sympathetic to what I was having done.
I sat in the recovery suite and all the staff again were so professional and helpful.I was taken through to the theatre by the scrub nurses I think, they were so calming and funny as well as professional. The head anaesthetic doctor and his junior were so good and patient. a great start all in all for my procedure.
Post operation I was moved to ward 6. The staff were all brilliant, helpful and enjoyed a bit of banter. As a former Nurse of 38 years I saw how hard these poor souls worked day and night shifts, relentless but still had a smile on their faces. The Phlebotomist, cleaner, Medical staff were very professional, sympathetic and at times humorous.
I never had any issues with pain control (perhaps I was lucky) and my stay helped dispel the so called Myth about Monklands Hospital. On this occasion I would give Monklands 100% for everything they did.

More about:

operation

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Responses

Lynn McTavish

Interim Surgical Service Manager, University Hospital Monklands,

NHS Lanarkshire

Submitted on 19/02/2019 at 13:37

Published on Care Opinion at 16:27

Dear Oakseybhoy
Thank you so much for taking the time to tell us about your recent experience whilst having surgery at University Hospital Monklands.
I am glad that the staff involved in your care with were able to put you at ease and make what can be a very anxious and worrying time much less stressful for you.
I have passed your comments on to all the people and departments you highlighted who will be delighted with your feedback.
I wish you well in your recovery.
Kind regards
Lynn McTavish

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Update posted by Oakseybhoy (a service user) 5 years ago

Hello Lynn
Thankyou for your response. I would really like my comments to be passed to everyone involved in my care, all too often its only the negative comments that are highlighted and I hope my comments bring a smile to the staff. Thank you for the kinds words regarding my recovery too.
Many Thanks
Oakseybhoy

Lynn McTavish

Interim Surgical Service Manager, University Hospital Monklands,

NHS Lanarkshire

Submitted on 19/02/2019 at 17:04

Published on Care Opinion on 20/02/2019 at 12:11

Dear Oakseybhoy
Your comments will be welcomed by the staff and will definitely brighten their day.
If you can let me know what specialty you were attending - it wasn't clear from your original post - I can make sure that your comments are also passed on to the surgeon involved in your care.
Kind Regards
Lynn McTavish

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Update posted by Oakseybhoy (a service user) 5 years ago

Hello Lynn
It was Urology and I was under the care of Mr Nalagatla and his team, Anasthetic Consultant Dr James and all the theatre team that day. Including pre and post Op staff in the recovery suite and subsequently in ward 6.
Thank You
Oakseybhoy

Lynn McTavish

Interim Surgical Service Manager, University Hospital Monklands,

NHS Lanarkshire

Submitted on 21/02/2019 at 17:47

Published on Care Opinion on 22/02/2019 at 10:30

That's great, I will pass your feedback on to Mr Nalagatla, Dr James and their teams.
Kind Regards
Lynn

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Gina Alexander

Director, Care Opinion Scotland,

Care Opinion

I'm one of the Care Opinion Team, leading the work in Scotland!

Submitted on 22/02/2019 at 10:30

Published on Care Opinion at 10:31

Hi Oakseybhoy
We've changed the service on your story now too! Thanks for clearing that up.
All the best
Gina

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Update posted by Oakseybhoy (a service user) 5 years ago

Hi Gina
I am not sure what you mean by changing the service in my story ?
Thank you
Oakseybhoy.
Hi Lynn
Thanks for passing this on
Oakseybhoy.

Gina Alexander

Director, Care Opinion Scotland,

Care Opinion

I'm one of the Care Opinion Team, leading the work in Scotland!

Submitted on 01/03/2019 at 14:00

Published on Care Opinion at 16:03

Oh dear! I am sorry, confusing things even further! Initially we'd thought your story was about general surgery, so we posted it on the website and emailed it off for the attention of that team. Thankfully you let us know that your story was actually about urology so we made the necessary amendments. All is grand now!
Hope you're doing ok.
Gina

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