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"Amazing, kind and caring staff"

About: Cumberland Infirmary

My Daughter was brought by ambulance from West Cumberland through to CIC. From the minute we arrived the staff went above and beyond. She was seen by the consultant and he operated on her in the early hours of the morning to remove a nasty burst appendix.

As scary as this was for us as parents we were made to feel totally calm and kept up to date with everything that was happening.

He popped in every day to see her as she was so unwell with infection and the after care she received from the Staff on Children's Ward was just outstanding! The whole team are a credit to the NHS they really are and they helped and supported us as family through a very scary time. We will never forget the care and compassion shown to us x

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Responses

Response from Cumberland Infirmary 5 years ago
Cumberland Infirmary
Submitted on 18/02/2019 at 08:11
Published on nhs.uk at 09:05


I am so sorry that you had to bring your daughter into hospital for emergency care; this must have been really stressful for you all as a family. The journey between the hospital sites can be difficult enough, I can only imagine how worried you must have been with your daughter so poorly.

All of our teams are aware how nervous patient’s relatives can be and they work very hard to ensure that everyone is comfortable and put at ease.

They will be thrilled you have taken the time to post this review and I shall pass your comments to the Matron for Children’s Services and to our Head of Nursing for Patient Experience so that they can share your kind feedback with the wider teams who were involved in your daughters care.

I do hope that your daughter is continuing to improve at home and that you too have recovered from this stressful experience.

Please accept our very best wishes to all the family…

Regards,

Alison S-D

Patient Experience

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