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"Excellent patient care"

About: The Royal London Hospital

Just had an appointment at the Royal London Hospital Fracture Clinic for a spinal injury from an accident in 1978. It has left me with a scoliosis and probably contributed to arthritis.

I received excellent service: X rays of my spine from front and side were taken straight away, they downloaded my MRI scan from last August, and I spent a very useful 20 minutes with the consultant with good advice and discussion of options, all in just over an hour.

But there was a sign in the cubicle where I changed for the X Ray saying:

CLEAN HANDS SAVES LIVES

I’m afraid whoever did this sign, presumably all over the hospital, doesn’t speak very good English. It should read

CLEAN HANDS SAVE LIVES

Anyhow, Greengrocer level English literacy aside, three cheers for the London and our wonderful NHS!

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Responses

Response from The Royal London Hospital 5 years ago
The Royal London Hospital
Submitted on 18/02/2019 at 10:38
Published on nhs.uk at 11:07


Thank you for taking time to contact us with feedback. We are pleased to hear about the excellent service you received in the fracture clinic. We have shared your feedback with the service and we are sure they will also be pleased with your comments about the excellent service provided and will also take on your board your comments regarding the sign in the cubicle.

Should you wish to discuss your feedback with us any further , please don't hesitate to contact our PALS team at Royal London on 0203 594 2040 or email RLHpals@ bartshealth.nhs.uk

Kind regards

Faith

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