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Care Opinion

Cataract surgery

Posted By JuniperJan

"Cataract surgery"

About: Falkirk Community Hospital / Opthalmology

(as the patient),

I had cataracts removed from both eyes and the care I was given was exceptional. 

The surgeons did an excellent job from diagnosis to after care.

They listened to me and I was part of the discussions about the surgery.

The reception staff were kind and helpful.

The nursing staff could not have been better, they kept me informed every step of the way and offered support as I needed it.

I have mild claustrophobia and was concerned about having my face covered, no problems, a nurse sat with me throughout the surgery and held my hand, if at any time I needed a break I only had to squeeze her hand.

The surgeons made a hole in the surgical face cover to allow fresh air to circulate, fantastic.

Why would anyone want to pay for private health care when that is what I received!

What more can I say, all round a great experience. Thank you the Ophthalmic team .

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Responses

Response from Dianne Hagart, Operational Manager, NHS Forth Valley 5 years ago
Dianne Hagart
Operational Manager,
NHS Forth Valley

Submitted on 19/02/2019 at 09:33
Published on Care Opinion at 10:48

Thank you so much for taking the time to share with us your experience in the ophthalmology department this week. You have described exactly the level of care and service that we strive to deliver for all of our patients and it means a lot to us to know that you felt your care was exceptional and tailored to meet your needs throughout. I will take great delight in sharing your feedback with the whole team and I wish you well in your recovery.

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