"3 hour wait in Ophthalmic out patients totaly..."

Attended an appointment for 3.10 pm, department seemed a bit busy, reception staff were hardly interested in engaging although appeared to have time to talk amongst themselves 4+

behind counter.

Initial tests conducted very efficiently and by 3.15pm.

Told to sit and wait for consultant, finally seen by consultant at 5.50pm.

At no time did any staff member indicate there may be a delay, also on a number of occasions consultants wondering around asking staff who was next.

A significant number of the patients at this clinic were elderly and needed carers, many were waiting 2 hrs plus. One diabetic patient who had been waiting nearly 3 hours appeared to suffer a hypo and needed to have a sugary drink brought.

This is third world quality service and not a result of lack of cash but terrible attitude.

I am in the process of escalating this complaint within the NHS with whom deal professionally