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Consultants time to phone with scan results

Posted By Mpositive

"Consultants time to phone with scan results"

About: Beatson West of Scotland Cancer Centre

(as a service user),

Phoned 4 times requesting a call back for scan results. Wanted it over the phone and not an appointment 3 weeks away. Still no call a week later. 

The consultant doesn’t understand scanxiety or they could spare 5 minutes to call. 

Feeling like I am a pain in the neck calling. Trying to distract myself but it’s hanging over my head. 

Powerless and the info is sitting there but it’s not important enough to them. 

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Responses

Response from Julie Craik, Patient Experience Public Involvement Manager, Patient Experience Team, NHSGGC 5 years ago
Julie Craik
Patient Experience Public Involvement Manager, Patient Experience Team,
NHSGGC

Submitted on 15/02/2019 at 16:25
Published on Care Opinion on 18/02/2019 at 11:22

Dear Mpositive,

Thank you for taking the time to post about your experience.

I appreciate that this is an anxious time for you.

I am very sorry to read that you feel our communication has been less than satisfactory and that as a result you have been left feeling powerless.

I will ensure that your feedback is shared with the service who may wish to look into this further for you. If you would like me to share your details with the service, please email me julie.craik@nhs.net

Kind regards

Julie

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Response from Julie Craik, Patient Experience Public Involvement Manager, Patient Experience Team, NHSGGC 5 years ago
Julie Craik
Patient Experience Public Involvement Manager, Patient Experience Team,
NHSGGC

Submitted on 15/02/2019 at 16:53
Published on Care Opinion on 18/02/2019 at 11:22

Dear Mpositive

I was sorry to hear about your understandable concern regarding your scan results. Could you please contact the Clinical Services Manager on 0141 301 7078 and she will be able to deal with your concern.

Kind regards

Melanie McColgan

General Manager- Regional Services

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Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 5 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC

Submitted on 21/02/2019 at 13:56
Published on Care Opinion at 15:37

Dear M Positive

Following on from our previous post, Margaret Gray is the Clinical Services Manager for the Beatson and you can contact her on 0141 301 7078.

Kind Regards

Elaine Burt

Chief Nurse

Regional Services

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