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Care Opinion

Excellent care of my elderly grandfather

Posted By KI261191

"Excellent care of my elderly grandfather"

About: Wythenshawe Hospital / Older people's healthcare

(as a relative),

My grandfather was admitted into Opal House approx. 3 months ago. In the time he has been here the staff have provided an excellent standard of care, and have all treated him as if he were their family. They have gone above and beyond in every aspect and have made him feel at ease and comfortable, which is usually a difficult task for him as his dementia causes confusion and stress. I cannot express the gratitude I have for all the staff at Opal House. They have been amazing, and im sad to see him leave. Anyone who's womdering about their relatives being in here, you will not be disappointed. Everything was perfect 

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Responses

Response from Manchester University NHS Foundation Trust 5 years ago
Manchester University NHS Foundation Trust

Submitted on 15/02/2019 at 15:26
Published on Care Opinion at 15:31

Thank you for your positive comments posted on the Care Opinion website regarding your grandfather's care at Opal House, Wythenshawe Hospital.

It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to read that your grandfather received excellent care and that the staff went above and beyond, making him feel comfortable and at ease. I can assure you that we have passed on your feedback to the Head of Nursing who will share this with all the team at Opal House who have made you grandfather's experience perfect during his 3 month stay

Response from Wythenshawe Hospital 5 years ago
Wythenshawe Hospital

Submitted on 18/02/2019 at 09:42
Published on nhs.uk at 10:06

Thank you for your positive comments posted on the NHS website regarding your grandfather's care at Opal House, Wythenshawe Hospital.

It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to read that your grandfather received excellent care and that the staff went above and beyond, making him feel comfortable and at ease. I can assure you that we have passed on your feedback to the Head of Nursing who will share this with all the team at Opal House who have made you grandfather's experience perfect during his 3 month stay.

The Patient Experience Team

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