"Lack of communication"

16 year daughter had an appointment today for a consultation she has been waiting for since September. We arrived at the riverbank department which deals with children to be told that the appointment had been cancelled on the 24 October and rebooked for February. The cause of my complaint is that we never received notification of this. The receptionist showed no compassion to a very upset child, in fact she blamed the GP for not informing us of the cancelled appointment. How dare you as a healthcare provider blame someone else for your incompetence. It would also be nice when visiting the childrens department to be met by a receptionist who greets you with a smile and actually want to work in a childrens department. I would like to see evidence that you even printed a letter of cancellation.