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"Treatment and professionalism of staff ,and..."

About: Doncaster Royal Infirmary

On 1st February at about 8am I was taken down for a colonoscopy,I was extremely worried as I had had a bad experience of a previous one, I am disabled in a wheelchair and I have a great deal of pain especially when moving to certain positions etc. On arrival in the department I was greeted by extremely friendly,helpful professional staff who put my mind at rest, I requested sedation (I wasn’t given the option for my previous one),the staff said they would definitely make sure that I would have as comfortable a procedure as possible and that I would receive sedation,pain relief and gas and air as/when I needed it.

All the staff in the procedure room were extremely kind and explained everything that was happening,advising me when to breathe in the gas and air so that I wouldn’t experience any pain.

I must say a huge thank you to all the staff in the Endoscopy/ Oncology department who made what could have been a difficult painful procedure for me a painless straightforward procedure for me.

Once again I must Thank everybody, all the staff and a special thank you to the dcotor who made certain that I had sedation and painkillers and was really kind : Thank you .

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Responses

Response from Doncaster Royal Infirmary 4 years ago
Doncaster Royal Infirmary
Submitted on 21/06/2019 at 14:24
Published on nhs.uk at 15:06


What wonderful feedback - thank you very much for taking the time to let us know of our recent experience at DRI.

What is really apparent is that all staff you came across had the same high standards of care and professionalism. This is just as it should be and is lovely to hear.

I will ensure your comments are shared with the colonoscopy team.

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