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Blood test clinic times

Posted By Tony S

"Blood test clinic times"

About: Queen's Hospital (Romford)

(as a service user),

I turned up at Victoria Hospital just after 12pm on Friday 8 February 2019. My blood test form clearly stated the facility was open for tests from 

8:30am – 12:30pm.

However, upon arrival I was greeted with a notice stating that the facility was closed and not taking in any more tests. The staff do a wonderful job here but could you please either, change service times or change the time to 12:00pm in line with reality or change it to "last tests taken at 11:30."

Thank you.

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital

Submitted on 18/02/2019 at 18:03
Published on nhs.uk at 18:06

Thank you for taking the time to make us aware of your experience. I am so sorry to hear the concerns you have raised regarding the blood testing service at Victoria Hospital. Unfortunately, we are unable to determine how many patients are going to need to access the walk in phlebotomy service on any one day. Therefore, sometimes when the service is exceptionally busy, we do have to close the service early. This is to ensure that the blood is taken from those patients that are waiting in time for when the samples are collected and taken to the lab. We do run phlebotomy services were patients can book appointments, , the details can be found on our website, www.bhrhospitals.nhs.uk. Once again, I am sorry to hear about the concerns you have raised and would like to thank you for taking the time to make us aware of your experience.

Kind Regards

Clare Bailey

Professional Lead for AHP’s & Nursing for Cancer and Clinical Support

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