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Exceptionally high level of care

Posted By Panda78

"Exceptionally high level of care"

About: Neurosciences (DCN) / Neurosurgery Royal Infirmary of Edinburgh at Little France / Accident & Emergency

(as a relative),

My sister was transferred from RIE A+E to DCN-HDU following SAH (Subarachnoid hemorrhage) due to a ruptured aneurysm just after New Year. Firstly, thank you to all A+E staff involved in my sister care for assessing her case quickly and transferring her to DCN-HDU immediately.

My family and I cannot praise all neurosurgical nd nursing staff in DCN-HDU and Ward33 enough. From the very first minute after her admission until the day of her transfer to Astley  Ainslie Hospital she received an exceptionally high level of care. We found all nurses and clinical support workers involved in my sister's care very caring, committed and passionate about their duties. Despite working in a very busy and demanding hospital environment, they were able to deliver wonderful and exceptional patient-centred care.

 I was amazed to see nursing staff to be attentive and responding quickly to my sister's needs and buzzer calls. Also, thank you for providing her "boxer gloves" and sensory blankets, so simple and effective way to calm her down/reduce her anxiety and drive her attention away from drips and insertion lines.

I am also grateful for reassuring me as a family member, for showing immense compassion and understanding and for answering all my questions related to SAH, the process of recovery in this so difficult time and for directing me and family to charities called "Headway" and "Vocal" for further support. Additionally, thank you for making my mother, who rushed from abroad to be beside my sister's bed, comfortable.

My sister is now at the beginning of her journey of recovery. She wouldn't be here with us today without you all. Thank you all. You do a great job

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Responses

Response from Sara Robinson, Consultant, Emergency Medicine, NHS Lothian 5 years ago
Sara Robinson
Consultant, Emergency Medicine,
NHS Lothian

Submitted on 10/02/2019 at 20:51
Published on Care Opinion on 11/02/2019 at 08:51

Dear Panda78,

I am so sorry that you, your sister and your family have had such a rough time. It is very kind of you to take the time to write. The Emergency Department team will be delighted to hear your sister is recovering and also to receive your compliment. I'll make sure your kind words are passed on.

We wish your sister a smooth recovery.

Best wishes,

Sara

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Response from Catriona Rostron, Associate Nurse Director, Western General Hospital, NHS Lothian 5 years ago
Catriona Rostron
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 11/02/2019 at 08:19
Published on Care Opinion at 08:52

Dear Panda78

On behalf of the team in Neurosciences, I would like to thank you for your lovely post about the care your sister received in the Unit.

Your sister seems to have had an incredibly difficult time and I hope she continues to make a good recovery.

Your post has been shared with the team, who always appreciate feedback of this nature which reflect the standard of care they always try to achieve.

I am also particularly pleased to read that your sister benefitted from one of our sensory mats. This is an initiative we have in place at the WGH, work lead by our Older People and Dementia Standard Lead Nurse. The mats are made by volunteers and are provided to patients on an individual basis having identified what sensory input the patient might respond to. Their use has been extended to patients, like your sister, whose clinical condition has resulted in some transient confusion.

Many thanks for taking the time to write such a positive post about your sisters care.

Catriona Rostron

Associate Nurse Director

Western General Hospital

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