This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Hexham Hilton lives up to its reputation.

Story from nhs.uk

"Hexham Hilton lives up to its reputation."

About: Hexham General Hospital

I had my first visit to Hexham General yesterday Feb 8th for a keyhole left knee procedure and am happy to say what a great experience it proved to be.It is normal to find a hospital visit daunting but it was more like a slice of Madeira....a piece of cake!!From initially to being helpfully given directions to the ward to being kindly pushed in a wheelchair to my car afterwards everyone was so friendly and professional.I don't know all names but nursing staff were excellent as was the anaesthetist and assistant..The procedure went really well with plenty of tea ,toast and biscuits for sustenance afterwards.So thanks to everyone including registrar,consultant etc you have a great hospital.P,S, I won't say hope to be back soon!!Best Wishes 

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hexham General Hospital 5 years ago
Hexham General Hospital

Submitted on 11/02/2019 at 13:27
Published on nhs.uk at 14:06

Dear Rob,

It is great to hear that your keyhole procedure went well, I do hope you’re recovering well at home following your stay with us.

I have no doubt that our team in Hexham will have a chuckle at your kind review – I will ensure your review reaches the appropriate teams. We really appreciate you taking the time to share your experience with us. Your review will likely reassure other people who may be coming to us for a similar procedure.

All the best with your recovery and thanks again,

Annie

Annie Laverty – Chief Experience Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT 5 years ago
Annie Laverty
Chief Experience Officer, Patient Experience,
Northumbria Healthcare NHS FT

Submitted on 17/02/2019 at 08:16
Published on Care Opinion on 18/02/2019 at 16:13

picture of Annie Laverty

Dear Rob,

You will now understand why we feel proud of all of our teams who work in Hexham, and feel so committed to making the patient experience all it can be.

I’ve heard the hospital called the Hilton Hexham quite a few times before and it’s lovely to have earned that reputation for high quality service and reliability.

Reviews like yours mean everything to us - it reminds us that the focus on excellence and paying attention to the ‘little things’ really matters. It also allows our teams to know that their hard work and dedication has not gone unappreciated. Thank you for enabling us to acknowledge this properly.

We promise to keep striving to improve so that all our patients have stories to tell like yours.

Hope things are going really well now that you’re back home? Please don’t hesitate to get in touch if there’s anything you need?

best wishes

Annie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k