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Day Surgery Stay

Story from nhs.uk

"Day Surgery Stay"

About: Frimley Health NHS Foundation Trust

I wish to congratulate and thank everyone at the day surgery for their friendliness, knowledge and.commitment.

The receptionist, all the staff and everyone who helped me with my Op on the 7th February.

The only area that I feel could be improved is to let the patient know the time of their operation and to stagger their arrivals. If your operation is only at 6pm, I do not feel it's necessary to be there by 1pm.

The team are all incredible and I am so glad that I chose to have my procedure at Frimley Park Hospital.

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Responses

Response from Frimley Health NHS Foundation Trust 5 years ago
Frimley Health NHS Foundation Trust

Submitted on 12/02/2019 at 12:56
Published on nhs.uk at 13:07

Thank you very much for taking the time to leave a comment about the great service you received in our day surgery unit, it is very hard to tell people when their surgery is going to be as surgeries can sometimes take longer or be shorter than is expected, or an emergency may come in that takes precedence, we do try and stagger arrivals and sometimes we have to cancel surgeries for different reasons so I am glad that didn't happen to you. We all hope you are making steady progress and getting better.

regards

Michelle Youens

Head of Patient Experience

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