This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Awful

Story from nhs.uk

"Awful"

About: Pinderfields General Hospital

Yesterday my granddad had to go to accident and emergency as he cut his head. He was waiting 4.5 hours to see a doctor . He was kept in overnight . I went through to the hospital last night as i was a bit worried. I saw my granddad and he was acting normally. However h e has been diabetic for 18 years . The doctor forced me to leave the room so that he could give my granddad his insulin. I still find this unacceptable. The doctor did not care that my granddad did not mind me stopping with him. I am use to my granddad taking his insulin. I would have been far less upset if i had been allowed to stay in the room while the doctor gave my granddad his insulin. I feel as though my feelings were totally ignored. Also it would have done my granddad good to have someone familiar with him while the doctor gave him his insulin.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pinderfields General Hospital 5 years ago
Pinderfields General Hospital

Submitted on 13/02/2019 at 08:21
Published on nhs.uk at 10:05

Thank you for taking the time to post your comments regarding your recent experience.

I am sorry that you have been left feeling upset whilst visiting your granddad.

I can only imagine that the Doctor wanted to give your granddad some privacy whilst he was administering his insulin.

However, your granddad should have been asked if he minded you being in the room and it is difficult to understand if that happened from your posting.

It is disappointing to read that you felt your feelings were totally ignored and I am sorry that you were made to feel that way.

I will share your feedback with the staff in the department as it is important we learn from people's experiences.

Thank you again and I hope your granddad is recovering well.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k