About: Heartlands Hospital

What I liked

I took my mother for an appointment at the Eye Clinic.

Every member of staff that dealt with us was superb - very friendly, efficient and caring.

They were amusing and sociable and very interested in my Mum's total well being, not just her eyes, which she loved - she is 91 and loves a bit of fuss!

Despite this the staff still managed to do an excellent and thorough job.

Keep up the good work. :-)

Story from NHS Choices

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Response from Heartlands Hospital

Thank you very much for your feedback and we are delighted to hear your mother's experience here was overall a positive one and she enjoyed the 'fuss' made of her. We aim to please!

Thanks again

Catherine Williams

Patient Engagement Department

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