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Special thanks to Community Cancer Care, East Ayrshire

Posted By Patna Wife

"Special thanks to Community Cancer Care, East Ayrshire"

About: Ayrshire Hospice Community/District Nursing Service / Community Nursing - East Ayrshire Crosshouse Hospital / Medical Oncology General practices in Ayrshire & Arran University Hospital Ayr / Palliative Care

(as a relative),

My husband recently died of bowel cancer with spread to his liver, unfortunately the cycle of chemotherapy he has from August to November did not stop the spread and we were cared for at home until his death at the end of January. I have to say that that the care he received from the District nursing team headed by Katrina and especially Paula was exemplary, they could not have been more reliable, informed or kind to my husband or me. I am so grateful to them for making D's end of life as good as it could have been. 

Special thanks to his excellent GP Dr Winkler and the rest of the GPS and staff in the practice, who cared so kindly and professionally for my husband, Dr Winkler was interested in our lives and how we were coping with the daily changes as the disease spread, with the main aim of making everything as comfortable and acceptable as he could.

Kendall from Ayrshire Hospice applied her great knowledge and kind approach making herself available at any time we needed her special brand of support.

The McMillan nurses at the hospital, Gill and Tracy were efficient and kind and always there, supporting us during appointments at Crosshouse and Ayr hospital. They ALWAYS returned our calls. 

Did I miss anyone? If so please call round for a jar of homemade marmalade!

Keeping in touch

Keeping in touch


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Responses

Response from Margaret Wilkie, Patient Services Director, Ayrshire Hospice 5 years ago
Margaret Wilkie
Patient Services Director,
Ayrshire Hospice

Submitted on 10/02/2019 at 21:26
Published on Care Opinion on 11/02/2019 at 08:51

picture of Margaret Wilkie

Dear Patna Wife,

I am so sorry to hear about the recent death of your husband. Thank you for taking the time to make a comment about the care that he received and the support that was offered to you.

It is important to us that we offer a high standard of service and I am glad that this was the case. We are always trying to improve and it is so important that we collaborate with our community colleagues so that we work together to meet patient's and their families needs.

I wish you well during this difficult time and I hope that you will contact the Hospice if we can do anything further to support you,

Thank you so much,

Kindest regards,

Margaret

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/02/2019 at 13:31
Published on Care Opinion at 14:09

picture of Eunice Goodwin

Dear Patna Wife,

I would like to add my condolences to you and the family. I would also like to thank you on behalf of the other teams you have mentioned (at a time that must be very difficult for you). I have passed this on.

Craig, the Associate Nurse Director in East Ayrshire asked me to share this with you

"Thank you for the helpful and positive feedback that you have provided regarding the District Nurses input to the care of your husband and I will make sure that this gets brought to their attention".

I think it is safe to say that everyone will be touched by the timeliness and kindness of your post,

Best wishes,

Eunice

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