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Care Opinion

Early pregnancy unit F16

Story from nhs.uk

"Early pregnancy unit F16"

About: Wythenshawe Hospital

I visited the early pregnancy unit in January after being referred by my GP after bleeding and producing a product over the weekend. Nor me, my partner or my GP knew what the product was but we was suspicious of miscarriage. A pregnancy test came back negative but my GP was still concerned so referred me to the EPU. We met a nurse at the EPU who was very hostile and unsympathetic towards me and my partner and said many times “I don’t know why you’ve come here you are not pregnant” at this moment in time none of us knew what was going on but me and my partner were very worried and nervous. I tried to explain my story to the nurse and show her pictures of the product who replied hastily “I don’t need to see it”.

At this point I became very emotional and angry as I felt like I was not getting any answers and being past from pillar to post. She told me to go wait in the main waiting area. Next time she called me into the room she didn’t even call my name out, she just said “you can come back in now”. When in the room she was trying to contact the on call gynaecologist, still at this point we didn’t know what was going on however the nurse was on the computer in front of me and my partner filling out a form for me to have removal of miscarriage. This hadn’t been mentioned once to us nor explained, we both found this very distressing and unprofessional. Once again she asked us to wait in the waiting area for my blood test results, which could take a few hours. When the result came back she told us the results in the waiting area in front of other patients. Very unprofessional once again. Later on I saw the on call gynaecologist who was extremely helpful and caring. She helped turn around my experience at Wythenshawe and assured me that it was not a miscarriage and gave information to me and my partner which we was very grateful for.

Overall my experience at Wythenshawe was mixed, the nurse was extremely unhelpful, rude and put me and my partner through a lot of unnecessary stress.

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Responses

Response from Manchester University NHS Foundation Trust 5 years ago
Manchester University NHS Foundation Trust

Submitted on 14/02/2019 at 14:57
Published on Care Opinion on 15/02/2019 at 15:18

Thank you for your feedback. We were sorry to learn that your experience was not as positive as we would expect on the Early Pregnancy Unit at Saint Mary’s Hospital at Wythenshawe. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

In response to your comment, your concerns have also been raised directly with the staff in the department involved by Matron Tyrrell who leads this area and following this has been able to discuss your experience directly with the nurse involved. Both would like to offer their sincere apologies that the conduct of the nurse added to your distress at this most worrying time for you and your partner. The nurse has reflected upon her actions with Matron Tyrrell and has understood how her behaviour affected you and would like to offer her sincere apologies that she added to your distress at this time. The Trust has introduced a framework of values and behaviours which we expect all staff of all grades to demonstrate in their daily activities and within Saint Mary’s Hospital Managed Clinical Services. The management teams are using every opportunity to remind staff of these behaviours and our expectation that they be used as part of every patient/client engagement.

It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO18/0255.

Mrs Karen Connolly, Chief Executive Officer

Saint Mary’s Hospital Managed Clinical Services

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