This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Privacy and Dignity zero"

About: Royal Shrewsbury Hospital

I was a patient in Shrewsbury A&E dept evening Sunday 21st Jan. It was the last place I wanted to be being a nurse myself but paramedics persuaded me I needed checking over having had an episode of chest pain, breathlessness and tachycardia.

The admitting nurse was truly charming and very professional under the circumstances. I was then moved into a corridor on a trolley to wait for blood results. From the corridor I was taken to x-ray by a very pleasant x-ray porter.

Then I waited for the Dr. He came and examined me in the corridor asking me questions in front of everyone, yes I have a voice however I was so shocked at his unprofessionalism. It was not a one off all the patients were spoken to in front of others no screens we all knew what everyone was in wit

Did not give me confidence in our health service and the way we treat patients. I know the NHS is under pressure but this is unacceptable practice

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Shrewsbury Hospital 4 years ago
Royal Shrewsbury Hospital
Submitted on 05/07/2019 at 12:57
Published on nhs.uk at 14:07


Good afternoon,

Thank you for getting in touch regarding your recent experience at the Accident and Emergency Department and I note the positive feedback you have shared, which I will pass on. I am sorry to hear of your concerns regarding the Doctor, I will also pass on this feedback.If you would like us to look into what happened in more detail please contact PALS on 01743 261691 so we can advise you appropriately on how best to investigate your concerns.

Kind regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k