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Care and treatment

Posted By puppishy96

"Care and treatment"

About: Heartlands Hospital / General surgery

(as the patient),

Yesterday I attended heartlands vanguard unit for treatment. I have to say from the moment I arrived at reception I was treated by the most friendly and professional staff anyone could hope to be treated by. Thanks to everyone involved and especially the assistant in charge of the gas and air, who without her I would have found the whole procedure a lot harder to bear. Thank you thank you all. 

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital

Submitted on 08/02/2019 at 09:50
Published on nhs.uk at 10:06

Responded: 08.02.19

Dear puppishy96

Thank you for taking the time to post your comments regarding the care and treatment you received at Good Hope Hospital.

I am extremely glad, that although your situation was a difficult one, that staff were able to provide you with the necessary reassurance.

I will ensure your feedback is passed on to the senior manager who I know will be thrilled, they do work very hard to provide a positive patient experience.

Kind regards

M Campbell

Patient Experience Team

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