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Great, when you are there, BUT unreachable by...

Story from nhs.uk

"Great, when you are there, BUT unreachable by..."

About: Leicester General Hospital

The service is very good when you are being seen and the staff are all very helpful and polite. The problem is the phone service. For several days I have being trying ring but the phone is never answered by a person and the mailbox is full so I cannot leave a message; I want to attend the drop in service as I beleive our CPAP machine needs replacing as it is coming up with a messsage about the moter life has exceeded its life span.I am told to ring first but if there is nobody there I have made wasted journey.

I noticed from other reviews patients seem to have the same problems with their calls not being answered. Perhaps that is where some thought to improvement could be implliemented.

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Responses

Response from Leicester General Hospital 5 years ago
Leicester General Hospital

Submitted on 06/02/2019 at 14:01
Published on nhs.uk at 15:06

Dear reviewer,

Thank you for taking the time to leave your review.

We are pleased that you were happy with the care you received with our sleep team, we will be sure to pass on your thoughts.

However, we are sorry to hear that you struggled to contact the team on the telephone. If you would like to investigate this further please contact our Patient Information and Liaison team on free phone line: 08081 788337.

Their opening times are Monday to Friday 10am to 4pm (however if you leave a message they will contact you the following working day) or email: pils@uhl-tr.nhs.uk

If you would still like to speak with someone further, please contact communications@uhl-tr.nhs.uk and someone from the team will be able to assist you.

We wish you the very best.

Kind regards,

The Communications Team

Leicester's Hospitals

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