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Care Opinion

111 and Walk in

Posted By Wigston Woman

"111 and Walk in"

About: DHU Healthcare CIC Oadby & Wigston Urgent Care Centre

(as a service user),

Your organisation has a mission statement full of platitudes. My experience of poor information from both services, particularly reception at Oadby Walk In Centre left me upset and demoralised. 

I have found your complaints dept is inefficient and unaware even of who commissions you. They have not returned calls as promised.

Frankly I think the CCG  are neglecting their duty to our community.

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Responses

Response from Judith Brown, Patient and Public Engagement Lead, Corporate Governance, DHU Health Care CIC 5 years ago
Judith Brown
Patient and Public Engagement Lead, Corporate Governance,
DHU Health Care CIC

Submitted on 26/02/2019 at 10:53
Published on Care Opinion on 27/02/2019 at 09:25

Good morning,

We are responding on behalf of DHU Health Care CIC (DHU) who provide the NHS 111 service. DHU does not provide the Oadby Urgent Care Centre service.

Thank you very much for your comments/feedback regarding your recent experience with DHU and in particular the NHS 111 service. I am sorry that your expectations of the NHS 111 service were not met on this occasion.

In relation to the NHS 111 aspect of your recent patient journey I would like to investigate the concerns you have raised either formally as a complaint or informally as feedback and I would be grateful if you could contact our Integrated Governance Department on 0300 1000 407 or email DHUL.clinicalgovernance@nhs.net. The team will be able to take more details from you so we can look in to why this has happened and we will investigate your concerns and feedback.

I do hope that you are feeling much better.

Kind regards,

Judith Brown

Patient Experience Manager (DHU Health Care)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Wigston Woman (a service user)

I’ve alredy done so but will check it has reached the correct dept.

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