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"SAU nurses by far the worse I’ve come across in..."

About: St James's University Hospital

I have a complex surgical history and cannot fault the medical care received. The nursing ‘care’ is another matter. SAU is full of bank nurses who really do not care. They do not introduce themselves and I was NBM with bowel obstruction and waiting 4 hrs for IV fluids. Each time I asked the nurses looked at me as an annoyance and said ‘it’s on the board and someone will get round to it’. When the fluids ran out it was the same process all over again!

They only time they did something immediately was when I could go home and the ‘nurse’ very promptly removed my cannula.

Furthermore for a ward with a lot of patients with bowel problems who require the bathroom a lot...they are absolutely filthy! They seem to be cleaned only once daily for the duration of my stay there. Absolutely disgraceful.

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Responses

Response from Leeds Teaching Hospitals NHS Trust 5 years ago
Submitted on 14/03/2019 at 13:49
Published on Care Opinion at 16:17


Good Afternoon

Thank you for taking the time to write to us.

I am very sorry to read that you had such a distressing time whilst in our care. The level of service that you have described is not what we wish to offer.

I have passed your comments onto the Matron so that they can address the issues that you have raised.

It would be useful for our services and for future patients if you could discuss the matters you have raised further with our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised more thoroughly.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

Rosie

Senior Nurse

Patient Experience

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