"Extremely slow service and exceptionally poor..."

I visited the Royal Free Hospital on Sunday night. My biggest issue was firstly the support staff in particular the receptionist who was extremely rude, not interested in doing her job. Her priorities were to chit chat with her colleagues completely ignoring any patients waiting to speak to her and when she did finally get around to speaking to the patients, she was very very rude and unprofessional.

Secondly I was made to wait for 3 hours before a doctor could see me. Patients who came a lot later were seen before I was seen. I would also like to point out that there weren’t a lot of patients at the urgent care unit that night so I fail to understand why I was made to wait for that long.

All in all an exceptionally poor experience.