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My brother

Posted By Princess mavis

"My brother"

About: Heartlands Hospital / General surgery

(as a service user),

His operation has been cancelled 2 days before as his surgeon has took holiday. It’s a major operation and is much needed as his stomach is in his shoulder he struggles to breath 24 hours of the day this operation has been put back yet again as last time the surgeon went on holiday. He’s been waiting a year now for this operation it’s absolutely disgusting. I know it’s a complicated operation as he has problems with his heart, this should not stop the surgeon from doing this necessary surgery.

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital

Submitted on 12/02/2019 at 15:06
Published on nhs.uk at 16:06

Responded: 12.02.19

Dear Mavis

I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact the Patient Relations Team on 0121 424 0808 and they will be happy to look into your concerns or via email at uhb-tr.Complaints-ConcernsandCompliments@nhs.net they will be able to assist you with your concerns.

Please be aware that we would require a patient’s written or verbal consent for information to be shared with a family member.

Kind regards

Patient Experience Team

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