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Care Opinion

STANDARD OF CARE

Story from nhs.uk

"STANDARD OF CARE"

About: St Marks Hospital (Harrow)

I will like to thank all the staff at the Endoscopy unit from the receptionist at the front desk for their very polite manner of dealing with patients as it is a great challenge being at the first port of call when patients arrive in the department.

I will like to thank all the nursing staff for taking their time to explain the process and reassuring those of us who are absolutely terrified.

Thank you for the aftercare.

Thank you for upholding our great

NHS.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 5 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 04/02/2019 at 12:26
Published on Care Opinion at 14:57

Thank you for taking the time to share your lovely experience. I am so glad to hear that you were well looked after throughout your time with us, and that we were able to offer you reassurance at such a worrying time. I will share your feedback with the team who I am certain will be very happy to hear it.

Best wishes,

Sue Fenwick Elliott

Head of Patient Experience

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