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"Ruined experience by triage"

About: Newham General Hospital / Maternity care

(as the patient),

My 4th baby was born last week. He is now ok thankfully.

I originally went to triage on the afternoon before. I had been contracting very painfully for 6 hours by the time I was examined. I was examined by a midwife who just seemed to have a cocky know it all attitude. I was told my waters had gone (later found out they actually was all still in tact at pushing stage so no idea what she was looking at!) And that I wasn't dilated (I was 2cm informed by a different midwife 2 days previous). Even me visibly crying and writhing in agony she sent me home.

Came back 4 hours later in agony felt like my womb was tearing in two same midwife again examined me (made it seem like she couldn't be bothered) said I still wasn't dilating and sent me home in absolute agony! Also whilst i was sitting in the bay in triage We could hear her outside at the desk slagging me off saying I wasn't even in labour and considering it wasn't my 1st i should know! Believe me I was in labour!

Fast forward 2 hours we was back at triage different midwives had taken over evening shift thank god and on examination was found to be 6cm! The new midwife also said she would no way have sent me home previously in the distress i was in.

Baby was born 4 hours later and had got so stressed he pooped inside and was born unresponsive needed resuscitation and has been in nicu since. Had the 1st rude obnoxious midwife not been so incompetent I would have had a more pleasant experience instead of the traumatic mess that ensued! 

I honestly feel like the woman ruined my whole experience. I have given birth 4 times and this has traumatised me for life thanks to her.

The rest of the staff have been amazing i couldn't fault one.

Just that one cocky woman in triage I'm pretty sure I'm not the only one who has bad experience of her.

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Responses

Response from Faith Kapora, Corporate PALS Lead, Barts Health NHS Trust 5 years ago
Faith Kapora
Corporate PALS Lead,
Barts Health NHS Trust
Submitted on 04/02/2019 at 16:37
Published on Care Opinion at 18:41


Dear Rs1988

Thank you for taking time to contact us with feedback. Congratulations on the birth of your new born baby. We are disappointed to hear about your poor experience which ruined a memorable and happy moment for you and your new born baby.

I can assure you that your experience does not match the standards of care expected at Barts Health and we would like an opportunity to look into your concerns and ensure that it doesn't happen again.

We would like to request that you either contact the central complaints team on 0207 480 4776 or email complaints@bartshealth.nhs.uk, alternatively you could contact the PALs team at Newham on 0207 363 9292 or email NUHpals@bartshealth.nhs.uk

We look forward to hearing from you soon

Kind regards

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