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Thank you for your wonderful care

Posted By Gratefull from the Highlands

"Thank you for your wonderful care"

About: Raigmore Hospital / Accident & Emergency Raigmore Hospital / Cardiology

(as the patient),

I had a heart attack a month ago and was cared for by the staff at Raigmore Hospital. I attended A and E, the Cath Lab and then stayed in the Coronary Care Unit overnight. The staff in all departments were amazing. They explained everything very clearly; helped me with the decisions that I had to make and were so kind, caring and supportive. They also looked after my family wonderfully too. I felt so safe in their hands. I wanted to say thank you for your wonderful care.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 5 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 04/02/2019 at 11:58
Published on Care Opinion at 14:56

picture of Sylvia Fraser

Dear Grateful from the Highland

I am sincerely sorry to hear that you have been unwell. This must have been a very scary time for you and your family.

I really appreciate you taking the time to let us know about your positive experience. Please be assured that your kind words will be forwarded to all the teams involved with your care.

I hope that you are taking it easy and recovering well with your family at home.

With best wishes

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