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Said they didn't know anything and could not help

Posted By scutumrq64

"Said they didn't know anything and could not help"

About: Adult community health services / Podiatry Wincanton Community Hospital

(as a service user),

Last September I had an appointment for podiatry treatment at Wincanton Community Hospital where I saw someone who took moulds of me feet. Since then I have heard nothing to say what would happen next and am waiting to hear about the inserts for my shoes for which the moulds were taken. Yesterday I called the hospital, they weren't very helpful, they said they didn't know anything and could not help.


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Responses

Response from Emma Davey, Director of Patient Experience and Engagement, Somerset NHS Foundation Trust 5 years ago
Emma Davey
Director of Patient Experience and Engagement,
Somerset NHS Foundation Trust

Submitted on 04/02/2019 at 12:51
Published on Care Opinion at 14:59

picture of Emma Davey

Hi there,

I am so sorry to hear of this disappointing experience - this certainly isn't good enough and we are keen to find out what has happened here.

Please could you drop me an email on Emma.Davey@sompar.nhs.uk with some details about yourself so that I can speak to the service manager who will be very happy to help you.

Thank you for letting us know and hope to hear from you soon.

Best wishes,

Emma

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