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"Said they didn't know anything and could not help"

About: Adult community health services / Podiatry Wincanton Community Hospital

(as a service user),

Last September I had an appointment for podiatry treatment at Wincanton Community Hospital where I saw someone who took moulds of me feet. Since then I have heard nothing to say what would happen next and am waiting to hear about the inserts for my shoes for which the moulds were taken. Yesterday I called the hospital, they weren't very helpful, they said they didn't know anything and could not help.


Responses

Response from Emma Davey, Associate Director of Patient Care for Community Services, Somerset Partnership NHS Foundation Trust

picture of Emma Davey

Hi there,

I am so sorry to hear of this disappointing experience - this certainly isn't good enough and we are keen to find out what has happened here.

Please could you drop me an email on Emma.Davey@sompar.nhs.uk with some details about yourself so that I can speak to the service manager who will be very happy to help you.

Thank you for letting us know and hope to hear from you soon.

Best wishes,

Emma

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful