"Staff attitude to patients needs to be improved."

What I liked

The ward was clean and tidy, there was spirigel available.

What could be improved

The attitude of the staff towards the patients!

The lady I was visiting had been distressed by the nursing staff who had banned her from walking to the loo (which was opposite her bed) even though she is mobile and has no risk of falling. When she needed the loo no-one was able to take her so she took herself and was then shouted at by a nurse for doing so.

The attitude of some nursing staff was very much that the patients were a nuisance, and some staff spoke to the patients as though they were stupid. Had the lady I was visiting been family I would have complained regardless, but she was too scared of the repercussions to allow me to say anything to anyone and just wanted to get home.