The GP at my local surgery– I feel as if they are always in hurry, dismissive and irritable. They has no time to answer questions and I often get the impression they are generally disinterested. Considering only to get to the next patient.
Sentinel – staff have behaved correctly answering questions courteously.
Hospital - The pre-op nurse was cold and seemed to be in a hurry. I was in tears with her response when she said that the after care had ‘all gone’. I had spent so much time ringing social services in and out of hospital to prepare for being alone afterwards.
The consultant said I would be out the day after the shoulder replacement (my usual right arm out of action) even though in the information it says 3-5 days – how could I be responsible for myself? The social services team at Derriford won’t discuss until after the op and the external social services team won’t discuss until I am out of hospital.
At my next appointment I had a more professional nurse whose disposition was more pleasant, thank goodness. Added to this the consultant told me of further complications in that the socket is well ‘holed’ with arthritis!
I wish to remain anonymous for the time being as I haven’t had the operation yet but I will definitely not be consulting that GP again and will submit a complaint to the practice manager in the first instance.
"social services won't discuss what will happen after the op"
About: Derriford Hospital / Trauma and orthopaedics Derriford Hospital Trauma and orthopaedics PL6 8DH Plymouth Teaching PCT Plymouth Teaching PCT Plymouth PL6 5QZ Sentinel Healthcare Southwest Community Interest Company / Referral & Appointment Booking Team Sentinel Healthcare Southwest Community Interest Company Referral & Appointment Booking Team Plymouth PL6 5QZ
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