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"Terrible experience"

About: Manor Hospital

After complaining a lot about pain whenever I was touched, it wasn't until I was actually giving birth that the Dr noticed I had had an allergic reaction to the induction gel, there was nothing that could be done at this point. Midwife had said I shouldn't feel pain when on an epidural! They then kicked my husband out when there was no one on my ward and we didn't have a car so he had to find a taxi at 11.30pm (there should have been no harm letting him stay).

Several delays with test results, I should have been discharged on the Monday, but due to late test results on two occasions, I was discharged on the Thursday. I was kept on a ward watching other mothers leave until I broke down in tears to one midwife (others had ignored me) and she suggested a private room on my last night - I should have been given one from Monday due to their errors, but I didn't know to ask for one!! During the change I was left without a bed for several hours (CQC actually interviewed me during that period). One midwife had ignored me when I said my son wouldn't feed, she said let us know in 6 hours if there's any change. Before that time was over my son had a breakdown and I couldn't console him, help finally came who only criticised me and was quite insulting. Another said there wasn't enough staff to support with expressing milk; I had only asked for a syringe as I had mastered it by then and had to reassure them I knew what I was doing. It was a horrific experience.

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Responses

Response from Garry Perry, Associate Director Patient Relations & Experience, Patient Relations, Walsall Healthcare NHS Trust 5 years ago
Garry Perry
Associate Director Patient Relations & Experience, Patient Relations,
Walsall Healthcare NHS Trust

Responsible for the Trust Complaints, PALS & Patient Experience team

Submitted on 01/03/2019 at 10:36
Published on Care Opinion at 12:34


picture of Garry Perry

Thank you for your feedback and I apologise that this was not a positive experience for you.

We would like to learn more about this and would be grateful if you could contact us via:

patientrelations@walsallhealthcare.nhs.uk

Regards Garry

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