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"A model of excellence in patient care"

About: Bishop Auckland Hospital

Had my knee replacement here ( ward 18 ) and from my arrival to discharge was treated with an exemplary level of care . Everything was fully explained and went as planned. I found the whole thing a positive experience . I believe this was achieved by treating every patient as an individual and with the highest levels of caring and professionalism . Although staff were very busy , that never ever came across , a feat in itself . I believe having such knowledgeable and caring staff , will help me on my recovery journey . I absolutely cannot praise each and every member of the ‘ team ‘ highly enough . I would , in future , and should the need ever arise , return with confidence in my treatment and care , thanks all

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Response from Bishop Auckland Hospital 5 years ago
Bishop Auckland Hospital
Submitted on 29/01/2019 at 14:26
Published on nhs.uk at 15:07


Thank you for providing feedback on your recent visit.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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