I suffer from Spondyloarthropathy & Facet Joint Osteoarthritis & have been on Biologics since 2014.
Unfortunately, due to liver function irregularities, I have been unable to do my Biologic injections since Christmas & consequently I’m now in severe pain. I was told by my consultant Rheumatologist & my doctor to contact the Pain Clinic at Treliske Hospital in Truro to ask if would be possible to bring forward an appointment to have 6 spinal injections to ease my condition until I’ve had further investigations, scans etc.
I rang the pain clinic & explained why I was asking for a date asap & the person that answered said there’s a waiting list you know, in a tone that made me feel really uncomfortable as if they were annoyed that I should even ask the question at all! I tried to explain again that I didn’t want to skip the queue but I had been told to by my consultant in exceptional circumstances but they didn’t seem interested & just said I was on the generic list & would get the appointment when it was my turn.
This member of staff showed no empathy to my situation & I found myself apologising several times for being a trouble as I hate feeling as useless as I do right now but they didn’t seem to listen or care that I’m experiencing problems at the moment otherwise I never would have called.
I finished the call & I cried.
Staff attitude
"I hate feeling as useless as I do right now"
About: Royal Cornwall Hospital (Treliske) / General medicine Royal Cornwall Hospital (Treliske) General medicine TR1 3LJ
Posted by LouiseB (as ),
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