I had my scan , and all staff were pleasant and professional.After the scan the receptionist asked if I’d made an appointment with my GP to get the results . I told her my appointment was in 6 working days time , and she said the results would definitely be there by then , if not sooner . When I saw my GP the results hadn’t arrived . I rang the clinic to be told they had been sent . This went on for days , with numerous phone calls . The clinic said it must be the inefficiency of my GP’s surgery , and kept saying they would send my results again . On Christmas Eve my husband spent half an hour at the surgery with the staff , who went through all correspondence , and confirmed they hadn’t received anything . I rang the clinic again on 27th December , and they tried to blame the surgery again , but I told them to send it immediately . my surgery rang me that day to say they had finally got my results . This had taken 12 working days , not the 5 days as promised .I certainly would not recommend the clinic to anyone .The reason I paid £245 was to get my results ASAP , and they didn’t fulfil their promise .
"Results took longer than promised"
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Heath Lodge Clinic