This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Service cannot meet demand

Story from nhs.uk

"Service cannot meet demand"

About: Whipps Cross University Hospital

I arrived at the unit to have a chest x-ray. The unit was locked, with a sign on the door to say the unit was currently closed to GP patients. I gained entry with a member of staff & spoke to a receptionist, "t's closed until we clear the backlog, there's a 3 hour wait". This is an out-patirnt service that closes at 16.30, I arrived at 12 midday on my day off. Why was I not given the choice to wait in the department?

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Whipps Cross University Hospital 5 years ago
Whipps Cross University Hospital

Submitted on 25/01/2019 at 16:38
Published on nhs.uk at 17:06

We would like to thank you for taking time to contact us with feedback about our X - ray services at Whipps Cross. We are sorry to hear about your experience as it falls below the standards of care expected at Bart's Health . We value all patient feedback as it helps us improve our services .

We would like an opportunity to discuss this further and would like to request that you contact our PALs team at Whipps Cross on 0208 535 6438 or the Central complaints team on 0207 480 4776.

Should you prefer to email us our email address is complaints@bartshealth.nhs.uk

We look forward to hearing from you soon

Kind regards

Faith

PALS & Complaints team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k