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"Amazing staff and great care"

About: Queen Alexandra Hospital

I had to go to the maxillofacial for wisdom tooth abstraction. Everyone was accommodating from the receptionists to the surgeon. They took into consideration my needs and availability. I had regular calls offering me last minute cancellations (I had opted for this). The anesthesitists, nurses, consultant and surgeon were all fantastic. They provided me with everything I needed to know and explained what was happening every step of the way, which left room for very little questions. I had never been under general anesthetic before and was a little worried, I was so busy chatting away to them that my worries went away. A few deep breaths and I was out like a light. Three nurses looked after me in the theatre recovery ward. All very caring and reassuring when I felt dazed and confused. They looked after me and made sure that my partner was called as soon as I was fit to go so I could get home and get comfortable. The surgeon also came out to check on me, making sure he gave me a debrief of the operation and answered any questions. I would highly recommend QA to friends and family, even with how busy they were on a Tuesday morning they treated me like I was their number one priority. I cannot praise them enough!

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Responses

Response from Lisa Wood, Complaints Officer, Portsmouth Hospitals NHS Trust 5 years ago
Lisa Wood
Complaints Officer,
Portsmouth Hospitals NHS Trust
Submitted on 25/01/2019 at 14:06
Published on Care Opinion at 14:43


Thank you for taking the time to share your experience with us. I will of course share your kind words with the staff involved in your care as I am sure they will be delighted to receive them.

With best wishes

Lisa

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