"Further problems"

Further to my earlier review (matter still outstanding), I called the surgery today to attempt to book a phone call with a GP.

After being kept on hold for some time, a receptionist answered.

I said I was a cancer patient, that I had received my copy of the letter to the head of practice from my consultant and that was causing me considerable concern and stress.

I said I needed to discuss its contents with a GP as soon as possible, as it concerned treatment.

The receptionist told me the letter had been scanned in, but that 'a doctor had not seen it'.

She said I would be contacted if the GP felt it necessary.

I said that what I was asking for, as a patient, was a call to discuss this letter.

She said there were no phone appointments for weeks ahead.

I queried this and she said the earliest would be 11 February.

I said this was simply unacceptable, but got no further.