This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Absolutely awful

Story from nhs.uk

"Absolutely awful"

About: Ealing Hospital

No one answers telephones, appointment waiting times are months long and still they cancel without letting you know. The whole experience has just been a nightmare. You need medical care and just no care is provided.

I have been put through to numerous people now and no one can provide an answer of when my appointment is. The stress this is causing is horrible.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 5 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 23/01/2019 at 08:48
Published on Care Opinion at 20:13

I am so sorry to hear of this and the stress that this is causing. How awful to have to be chasing around for this with no response.

Unfortunately we cannot identify you from your post or how to contact you.

Please can you contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net so that we can follow this up on your behalf.

Kind regards,

Anjali Patel

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k