This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A&E communication non existent

Story from nhs.uk

"A&E communication non existent"

About: Cumberland Infirmary

In short

Call to 111 CHOC to call back.

CHOC call back and ask for immediate attendance at their unit.

Present at CHOC, seen and traiged. Nurse instructs on call surgeon she would like their opinion.

Transferred to A&E and seemingly put to the back of the queue for the whole process to start again from the beginning. Absolutely no communication whatsoever left in a freezing cold waiting room for 2,5 hours after the transfer from CHOC. SAT'S not on the floor only thing checked and no 1,5 hours overdue painkillers.

Ridiculous, senseless, mindless, frustrating and above all a lack of care, compassion and communication shown to patients once again. CQC wants to get back here to reassess.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Cumberland Infirmary 5 years ago
Cumberland Infirmary

Submitted on 23/01/2019 at 08:45
Published on nhs.uk on 24/01/2019 at 02:39

Firstly, thank you for taking the time to share this with us. I am very sorry to hear of your experience between the 111 service, CHOC and Accident & Emergency.

The events that you describe are not our usual standard and were clearly very frustrating for you.

Unfortunately as your post is anonymous and you have not specified the dates concerned I am unable to investigate further at this time but I will forward your comment to the relevant senior staff within the department so that they are aware of how you are feeling.

If you would someone to look into your concerns further you can contact the PALS team here at the hospital.

They can be contacted on

• 01228 814008 between 9am and 2.30pm, Monday to Friday,

• e-mail to PALSCIC@ncuh.nhs.uk

Be assured that we will take on board this feedback - it is by hearing about patients’ experiences we are helped to improve our service

Once again please accept my sincere apologies for the poor experience resulting from your visit in January 2019.

With our best regards,

Alison S-D

Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k