This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Another review"

About: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

The trust wanted more information about what has been said about me by the trust. I received copies of summaries from the trust on your NHS letter headed paper and I was told in a phone call that the summaries had been sent from the NHS and the things that were written about me were not true, no one from the trust has been willing to discuss the summaries that I received. What do you think it is like to suffer with a mental illness and keep being told all different things and people keep saying things about me that is not true every day I am terrified etc of more being said about me and even more terrified of even getting up in the morning. I would have thought and liked for things to have been discussed propley that's one way to put things right. I have not left many reviews on here but when I do I say what my experiences have been which is what your website asks a patient or carer etc to do. I do hope you don't mind this review I'm just puzzled as to why nothing got put right about what things were said that's all. As this is not offensive etc I would like it to be on the reviews but I can partly understand if you don't want to add it.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust 5 years ago
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Submitted on 29/01/2019 at 12:57
Published on nhs.uk at 13:07


Thank you for making a review and for outlining your experience, we value feedback as this helps us to continue to make improvements to our services.

We recognise that many aspects of mental illness can be terrifying and I am sorry to hear of your negative experiences during your contact with Northumberland, Tyne and Wear NHS Foundation Trust.

For us to investigate your circumstances please contact the complaints department with your details by telephone on 0191 245 6672, by email at complaints@ntw.nhs.uk or by post to The Complaints Department, St Nicholas Hospital, Gosforth, Newcastle upon Tyne, NE3 3XT. Our disclosure team may be able to help with the information recorded about you in your health record, they can be contacted on 0191 246 6896 or Disclosures@ntw.nhs.uk.

Kind regards,

Andrew Carroll, Experience and Effectiveness Officer

Opinions
Next Response j
Previous Response k