"Staff are cold, apathetic and generally unhelpful"

Was called the morning of my appointment and asked to come in earlier, as I was told it was a very quiet day. I came 2 hours earlier and ended up waiting in the waiting room for an hour and a half.

The lady who did my consultation wasn’t very helpful. After my scan I explained that I would like to know the best option for me as I have had a bad experience with a past procedure and in which I had to be admitted to hospital twice and I didn’t want to go through that again. She was very uninterested and asked me if I had read the small yellow booklet I was given upon arrival, I said yes. She then proceeded to go give me another booklet which didn’t even cover the question I had asked.

There’s a reason I’m asking a qualified health professional for advice. I want to make a fully informed decision. Instead of offering advice, giving me multiple booklets to read suggests you either don’t really care or can’t be bothered to give me medical advice.

I asked if I could have some time outside the clinic to read the booklet and make a decision and when I returned I was told that the nurse will not see me again today and I’d have to make an another appointment. She did however have time to go outside and have a cigarette break while she should have been seeing patients. If I had come to the clinic when my appointment was originally scheduled I would have still been there anyway. It seemed the staff were just trying to condense their day and get out early as it was a Friday.

All in all ai found staff unfriendly and unhelpful. I would have rather gone to a different clinic but I’ve been told that they’ve lost their NHS contract I’m my area. So I’m stuck doing a procedure here. Hopefully I’ll get a different nurse next time.