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"I could not have got through this journey without you"

About: Pilgrim Hospital / Breast surgery

(as the patient),

Hello... I am a very lucky lady. I have been looked after by Mr Thekkinkattil & all the very lovely staff at the breast unit at Pilgrim Hospital now for 4 years. Mr Thekkinkattil has been with me & my husband every step of the way on my very scary & stressful breast cancer journey. He is a very caring, professional & has a very nice manner & I cannot thank him enough from the bottom of my heart for all he has done for me & how he has treated me. An AMAZING man with a beautiful soul. Also all his team in theatre & anaesthetic rooms, just such lovely caring people who looked after me so well, also Bostonian ward staff  everyone so caring & the lovely ladies who brought me lots of nice drinks & food.

The nurses on the breast unit have always been lovely too especially nurse Lizzie always there with a smile & making you feel at ease, she was with me at the biopsy stage when I could not stop shaking!! with fear, I will never forget that day & she was with me giving me encouragement & her care.. & along the way over the years have seen her at appointments a very efficient & lovely nurse. The lady who has always done my mammogram from the very first one on that terrifying day she is a credit to the hospital, lovely lady. The reception staff are always very lovely too. Whenever I have been to the unit I feel like I am enveloped into their care & they truly are the MOST AMAZING people ever. Pilgrim Hospital THANK YOU ... I could not have got through this journey without you. Also love the lovely little coffee shop which sells the most delightful coffee 😊. 

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 5 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 23/01/2019 at 08:52
Published on Care Opinion at 11:26


picture of Jennie Negus

Dear Teepee - reading your story was just the most beautiful way to start my day; thank you so much for sharing.....

I have forwarded this onto the team - I know they will want to reply themselves and will do as soon as they read it; but I found myself having to say thank you too - to you for sharing your story and to our teams who have clearly been amazing.

Take care

Jennie

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Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 5 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 25/01/2019 at 10:03
Published on Care Opinion at 15:53


picture of Jennie Negus

Many thanks for your kind words. Encouraging response like this, indeed make us feel more reassured with our efforts to enhance patient experience with us. Much appreciated.

regards

Mr.Dinesh Thekkinkattil MS,MD,FRCS,MS ( Oncoplastic Breast Surgery)

Consultant Oncoplastic Breast Surgeon

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