"Death certificate and end of life care"

My mother passed away in AMU ward after a difficult time last week.

Most of the staff were excellent except the night before she passed away. The nurses were very unprofessional and caused great distress to my mother. We complained to ward manager and no response from her yet.

End of life care was poor in fact it was non existent. Doctors didn’t know doses of medication and no palliative care team visited before she passed away and we had to chase nurses for medications. This is an ABSOLUTE DISGRACE.

The most APPALING thing is the death certificate. We are still waiting for her death certificate as I write this and it is one week since she passed away

It was done by a Junior doctor incorrectly and the bereavement team are completely useless in their approach. They don’t communicate or chase up anything and more over they lie and are very unprofessional. There is absolutely no sense of urgency. I feel the supervision for junior doctors in writing a death certificate is non existent.

We complained to PALS and I am told it takes 9 weeks. That is fine as they have to investigate but no body is taking active responsibility to get the death certificate sorted.

My poor mother is still lying in hospital mortuary. She hated to stay in hospital and we wanted to get her to chapel of rest immediately. This hospital has seriously let us down.

I am not sure how this hospital achieved a Good CQC rating.