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Longest waiting time.

Story from nhs.uk

"Longest waiting time."

About: North Manchester General Hospital

My daughter is 4 years old who had breathing problem. I went to children’s A&E at 11:30pm and been told to be seen in short while. When no1 told us about waiting time, I asked nurse that when we would likely to be seen by doctor, I been told that You have 3 people front of me at 2 am. At 5 pm I asked again and been told 1 person before us. This hospital service is absolutely rubbish. I will travel to another hospital than this hospital. Absolutely disappointed

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Responses

Response from North Manchester General Hospital 5 years ago
North Manchester General Hospital

Submitted on 21/01/2019 at 14:11
Published on nhs.uk at 15:06

Thank you for taking the time to share your comments.

I was sorry to learn of your unsatisfactory experience within our A&E department. I hope I can assure you that the Trust strives to provide patients with excellent care and experience, so I am sorry that we had not achieved it for you on this occasion.

Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via this website, and they will do their best to address your concerns.

Regards

Head of User Experience

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