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Waiting for urologist to turn up

Posted By nairnite

"Waiting for urologist to turn up"

About: Raigmore Hospital / Urology

(as a service user),

discharge from acute medical unit  indicated to be at late a.m.18/1/19 after urologist's say so. still waiting for  urologist to turn up at 17.30 so we left the ward feeling very angry and badly let down by the system. ----- .no apology offered by the urologist but ward staff were sympathetic and extremely embarrassed at our  frustrating wait

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 5 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 21/01/2019 at 12:54
Published on Care Opinion at 21:48

picture of Sylvia Fraser

Dear Nairnite

Thank you for your communication noting your disappointment surrounding your discharge from Raigmore Hospital. I am extremely sorry that you were kept waiting for the Consultant Urologist.

Please be assured that I will convey your thoughts to the urology team in order that they can reflect on your comments.

Without your personal details I am unable to investigate this further however if would like me to review this further please contact the Feedback Team by email on nhshighland.feedback@nhs.net or by calling them on 01463 705997.

With best wishes

Sylvia

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