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"breast clinic experience"

About: Royal Hallamshire Hospital

I visited the breast clinic yesterday after a referral from my GP.

The receptionist was very welcoming, checked some details with me and showed me to the waiting area.

I was 20 mins early for my appointment but was called in almost straightaway.

I was examined by a doctor and advised of what would happen next.

I was also given some information by a nurse in a small, well presented pack.

I was then shown back to the waiting room to wait for my mammogram, a wait of a few minutes.

The lady doing the mammogram was very nice, explaining everything every step of the way.

I was then shown back to the waiting area to wait for my results and a further ultrasound scan.

A wait of around 5-10 and I was called in to see a radiographer doctor who assured me my mammogram was fine and carried out a thorough US scan and told me all ok.

At every stage I felt well informed and kept up to date with everything that was happening and every single member of staff I met was helpful and smily....even the nurses I passed in the corridor in the clinic.

I was treat with dignity and empathy at all times and I feel this should be commended as the lead up to the appointment was a very difficult and worrying time.

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 5 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 23/01/2019 at 15:05
Published on Care Opinion at 20:19


Thank you for leaving feedback. It really will mean a great deal to the team to know they were able to help you feel more supported through this worrying procedure. They will really appreciate this and be very encouraged by it.

With thanks and all best wishes

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