"Visit to A & E"

I had injured myself at home resulting in a nasty cut to my forehead which I had not thought serious enough to attend the A&E dept but eventually attended the following day as the injury would not close. Friendly and helpful reception followed by a short wait to be seen in triage to assess the problem. The waiting time on the display was accurate and I was seen in just over two hours then seen by a very helpful and informative doctor who confirmed via consultation with a senior colleague (at very short notice) that the injury would require stitching. arrangements were made immediately and I was asked to wait during this time. The treatment area needed was busy and the staff made every effort during this time to facilitate the treatment. Eventually a senior member of staff went out off her way to accommodate me and cut short what could have been a considerable wait (estimated at 3+ hrs) by carrying out the procedure in a side treatment room. The treatment was excellent and the doctor was very informative as to what was happening at all times and put me completely at ease. Unfortunately I am sorry to say I didn't make a note of the staff members names but can honestly say that I believe could not have received any better treatment anywhere. Thank you to everyone involved for your great care and consideration, a great department and credit to the RBH. thank you all again.