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"ATC pick up point"

About: Addenbrooke's Hospital

Unlike the main hospital, ATC pickup area not visible from inside the building. When accompanying very disabled husband from an appointment, there was no seated area where he could await me driving car to pick up area (having parked in carpark).

Therefore car needs to be left longer to enable me to go inside to tell him he can now walk to the car.

He is perfectly able to identify car and make his way to it on his crutches, but it is unreasonable to expect him to wait outside in cold and rain.

He needs to sit while waiting.

There is quite a long approach area from drop off/pick up are to the door of the ATC and it seems some sort of undercover seating area could have been incorporated.

It would be impossible for him to walk to number2 carpark and nearer disabled parking spaces are not usually available.

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Responses

Response from Addenbrooke's Hospital 5 years ago
Addenbrooke's Hospital
Submitted on 24/01/2019 at 12:22
Published on nhs.uk at 13:07


Thank you for taking the time to let us know about the difficulties you encountered when accompanying your husband to an appointment at the ATC. I am sorry to hear that you found the arrangements to be problematic. I have passed your feedback to the Estates and Facilities team for consideration, but if you would like more detailed feedback please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk.

Thank you once again for your feedback.

Head of Patient Experience

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