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"Mental health"

About: Derriford Hospital / Accident and emergency Derriford Hospital / General medicine

(as a relative),

After my brother attempted suicide my family rushed to ED to be with him. As he is 29, no one would talk to us about the situation or even inform us of what was going on. They moved him to MAU without even informing us - we just followed down the corridor. After assessments he was allowed to go home, with no psychiatric evaluation and not even told about what medication he could and couldn’t take. He was informed to call Samaritans if he felt like that again. Again, staff wouldn’t tell us anything, I accept that he’s an adult - however this is clearly a situation that proves he was not in the correct mindset. No one informed us on how to monitor him or support him or what to do next. When we left he was wobbly on his legs and couldn’t answer simple questions. We’re onviously horrified by the whole ordeal and confused as to why we weren’t offered any support or advice - especially as we were the ones who found him - traumatic to say the least. No one in my immediate family has been able to sleep properly since and I don’t understand how in 2019 we cannot have a conversation about mental health with families as it directly affects our lives too. We’re at a loss with what to do next.  

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 5 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust
Submitted on 01/02/2019 at 11:40
Published on Care Opinion at 14:46


picture of Alison Stanton

Fiona Sandercock, Thrushel Ward Manager, has responded to say:

"I am sorry for the experience this person had when visiting Thrushel Ward. With further information on the patient and with his consent Senior Sister Sandercock would be very happy to fully investigate the concerns further."

Should you wish us to investigate your concerns further, please contact our Patient Advice and Liaison Service, on 01752 439884 or email us on: plh-tr.PALS@nhs.net so that we can look into your concerns in more detail.

Many thanks

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